Thank you for using Cosmo, we wish to inform you of an update to our Terms of Service. Here are the details:
- Announcement Date of Change: February 6, 2024
- Effective Date: February 13, 2024
In compliance with Article 5, Section 2 of the “COSMO Terms of Service,” we are hereby informing you of the modifications to these terms.
These revisions apply to both new and existing members. Should you disagree with these updates, you have the option to reject them and discontinue your membership with COSMO before February 13, 2024, which marks the effective date of the revisions.
By continuing to utilize the Services beyond the Revised Effective Date without opting out, you will be considered as having accepted the alterations.Thank you for your attention to this matter.
Terms of Service(Revised 2024.02.13)
Chapter 1 General Rules
Article 1 (Purpose)
The purpose of these Terms and Conditions is to stipulate the rights, obligations, and responsibilities of the "Company" and the "Member" in relation to the use of the Cosmo app (hereinafter referred to as "Cosmo") and all services operated by Modhaus (hereinafter referred to as "Company").
Article 2 (Definitions)
Terms used in these Terms have the following definitions
1."Cosmo" is a service that allows users defined as fans of artists belonging to Modhaus to consume and participate in various contents related to artists belonging to Modhaus and use related services.
2."User" refers not only to "Member" but also to non-members who wish to use "Content" and other services provided by the Company to non-members.
3."Member" refers to a "user" who has concluded a use contract with the "Company" and has been granted an account, and who can continuously receive information from the "Company" and continuously use the services provided by the "Company".
4."Objekt" refers to digital goods containing materials or information related to artists belonging to Modhaus, such as symbols, letters, shapes, colors, voices, sounds, images, and videos (including a combination thereof), and can be obtained by members through rewards and purchases for activities in the service.
5."Cosmo" refers to the virtual data for using "content" and other services in "Cosmo" provided by the company, which is arbitrarily set by the company according to the member's activities and does not have any property value.
6."Paid Service" means a service that allows "Members" to purchase "Objekt" by paying a fee within "Cosmo".
7."SHOP" means a space within "Cosmo" where "Objekt" can be paid for.
8."CONTENT" means the digital content uploaded by the "Company" or "Member" within "Cosmo".
9."GRAVITY" means a vote that contributes to the direction of activities related to artists affiliated with Modhaus through "Como".
Article 3 (Provision of Company Information, etc.)
The "Company" shall post the contents of these Terms and Conditions, trade name, representative name, business location address (including the address of the place where consumer complaints can be handled), telephone number, fax number, e-mail address, business registration number, e-commerce business registration number, and personal information manager on the initial screen of the online service so that the "User" can easily recognize them. However, the Terms and Conditions may be made available to the User through the connection screen.
Article 4 (Posting of Terms, etc.)
① The "Company" shall provide a separate link or pop-up screen so that the "User" can easily understand the contents of these Terms and Conditions.
② The "Company" shall install a technical device so that the "User" can ask and answer questions about the contents of the "Company" and these Terms.
Article 5 (Amendment of Terms, etc.)
① The "Company" may amend these Terms and Conditions to the extent that they do not violate applicable laws, such as the Content Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter referred to as the "Information and Communications Network Act"), the Act on Consumer Protection in Electronic Commerce, and the Act on Regulation of Terms and Conditions.
② If the "Company" revises the Terms, it shall specify the date of application and the reason for the revision and notify it on the initial screen of the service along with the current Terms for a period of 7 days before the date of application and for a considerable period of time after the date of application, and send the revised Terms to the existing "Members" via account email. However, if the "Company" changes the terms and conditions to the disadvantage of the "Member" or changes important matters of the terms and conditions, it shall specify the date of application and the reason for the revision and notify it on the initial screen of the service along with the current terms and conditions for a period of 30 days before the date of application to a considerable period after the date of application, and send the revised terms and conditions to the existing "Member" by email.
③ If the "Company" revises the Terms, the "Member" shall confirm whether the "Member" agrees to the application of the revised Terms after the notice of the revised Terms. The Company shall notify the method of consent or refusal to the revised Terms together with the notice under Paragraphs 2 and 3, and if the Member does not agree to the application of the revised Terms, the Company or the Member may terminate the Service and Content Use Agreement.
④ If the "Company" announces or notifies the revision of the Terms and Conditions in accordance with Paragraph 2, and the "Member" does not express an intention to refuse before the effective date, the "Member" shall be deemed to have agreed to the revised Terms and Conditions, even though the "Company" also announces or notifies that the "Member" shall be deemed to have agreed to the revised Terms and Conditions.
Article 6 (Interpretation of the Terms)
① Matters not provided for in these Terms and the interpretation of these Terms shall be governed by the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Content User Protection Guidelines prescribed by the Minister of Culture, Sports and Tourism, and other related laws or precedents.
② These Terms may be provided in Korean, English, and other languages for the convenience of the User. If the translated Terms differ from the Korean Terms, the Korean Terms shall prevail in interpretation and application.
Article 7 (Operating Policy)
In order to regulate the matters necessary to apply the Terms, protect the rights and interests of "Members", and maintain order in "Cosmo", the "Company" may establish a service operation policy (hereinafter referred to as "Operation Policy") that defines the specific scope and delegates the matters specified in the Terms.
The "Company" shall post the contents of the Operating Policy on the "Cosmo" or its connection screen so that the "Member" can know.
③ If the Operating Policy is revised, the procedure in Article 5 shall be followed. However, if the revision of the operating policy falls under any of the following items, the revision shall be completed by notifying in advance in the manner of Article 5, Paragraph 2.
1. in the case of revising matters specifically delegated by setting the scope in the Terms of Service
2. when revising matters that are not related to the rights and obligations of the "Member"
3. when the contents of the operating policy are not fundamentally different from the contents set forth in the Terms and Conditions and the Member revises the operating policy within a foreseeable range.
Article 8 (Individual Terms of Service and Other Rules)
① The Company may separately establish terms and conditions for individual services ("Individual Service Terms") with the consent of the "Member" according to the specific contents of the services provided.
② Regarding the use of individual services in Paragraph 1, the applicable individual service terms shall take precedence over these Terms.
Chapter 2 Membership
Article 9 (Membership)
① Membership is concluded when a non-member "User" agrees to the contents of the Terms and Conditions and applies for membership, and the "Company" approves such application.
② The application for membership shall be made by the non-member "User" by linking his/her email account with "Cosmo" in a manner acceptable to the "Company".
③ The "Company" shall approve the application of the "User" for membership in principle. However, the "Company" may not approve an application that falls under any of the following items.
1. if the applicant has previously lost membership under these Terms and Conditions
2. if the applicant uses an email account in the name of another person
3. if the applicant provides false information or fails to provide the information presented by the Company
4. If the application cannot be approved due to reasons attributable to the "user" or if the application is made in violation of other stipulated provisions.
④ The "Company" may reserve approval if there is no room for service-related facilities, or if there are technical or business problems.
⑤ If the "Company" does not approve or reserves approval of the membership application in accordance with Paragraphs 3 and 4, the "Company" shall notify the applicant, except in cases where the "Company" cannot notify the applicant without any reason attributable to the "Company".
⑥ The time of establishment of the membership contract shall be the time when the approval of the "Company" reaches the "User" who applied for membership.
Article 10 (Membership of persons under the age of 14 is prohibited)
No person under the age of 14 may join "Cosmo" as a "Member" regardless of parental consent.
Article 11 (Change of Member Information)
① The "Member" may view and request modification of his/her personal information at any time through the personal information management screen.
② The "Member" shall notify the "Company" through the "Cosmo" customer center of any changes to the information submitted when applying for membership.
③ The "Company" shall not be liable for any disadvantages caused by not notifying the "Company" of changes in Paragraph
Article 12 (Member's Obligations for Account Management)
① The "Member" shall be responsible for the management of the "Member's" account and shall not allow it to be used by a third party.
② If the "Member" recognizes that his/her account has been stolen or used by a third party, he/she shall immediately notify the "Company" and follow the instructions of the "Company".
③ In the case of Paragraph 2, the Company shall not be liable for any disadvantages caused by the Member's failure to notify the Company or, even if notified, to follow the Company's instructions.
Article 13 (Notification to "Members")
① If the "Company" notifies a "Member", it may do so through an app push message or account email.
② In the case of notification to all "Members", the "Company" may replace the notification in Paragraph 1 by posting it on the customer center page in "Cosmo" for more than 7 days. However, the Company shall notify the Member of matters that have a significant impact on the Member's own transactions in accordance with Paragraph
Article 14 (Withdrawal of Membership and Disqualification)
① The "Member" may request withdrawal from the "Company" at any time, and the "Company" shall immediately process the withdrawal.
② If the "Member" falls under any of the following reasons, the "Company" may restrict or suspend the membership.
1. If the Member registers false information when applying for membership
2. Failure to pay the Company's service fee or other obligations incurred by the "Member" in connection with the use of the Company's services on the due date.
3. Threatening the order of e-commerce, such as interfering with the use of the Company's services by others or stealing their information.
4. If the "Company" is used to perform acts prohibited by laws and regulations or these terms and conditions or contrary to public order and morals.
③ If the "Company" restricts or suspends the membership in accordance with the preceding paragraph, the "Member" will also be restricted or suspended from accessing the "Objekt" and "Como" acquired through the activities in "Cosmo" and the "Paid Service".
④ After the "Company" restricts or suspends the membership, if the same act is repeated more than twice or the reason is not corrected within 30 days, the "Company" may lose the membership.
⑤ If the "Company" loses membership, the membership registration shall be canceled. In this case, the "Member" shall be notified and given a period of at least 30 days to show cause before the membership registration is canceled. At this time, if the "Company" recognizes that the explanation is justified, the "Company" will immediately resume the use of the service.
Chapter 3 Use of the Service
Article 15 (Contents of Services)
① The contents of the services within "Cosmo" provided by the Company are as follows.
1. "Content" provision service
2. "Paid services" such as purchasing Objekt
3. "Member" community service
4. any other services that the Company further develops or provides to "Users"
② The Company may determine the subject of enjoyment of each service in Paragraph 1 ("Member" or non-member) at its discretion.
Article 16 (Content Delivery Services)
① The "Company" shall display the following items on the initial screen of the "Content" or its packaging in an easy-to-understand manner for the "User" while providing the "Content".
1. the name or title of the "Contents"
2. the date of creation and display of the Content
3. the name (if a legal entity, the name of the legal entity), address, and telephone number of the creator of the Content
4. Contents, methods of use, fees and other terms of service of the "Contents"
② The "Company" shall provide the "User" with information on the available devices for each "Content" and the minimum technical specifications required for use during the contract conclusion process.
Article 17 (Establishment of Paid Service Use Contract)
"Members" who wish to use "Paid Services" such as purchasing Objekt shall apply for use by the following or similar procedures provided by the "Company".
① The "Company" shall provide information to the "Member" regarding the terms and conditions of each order before concluding the contract so that the "Member" can accurately understand and transact without mistake or error.
1. the name or title of the "Objekt"
2. the date of production and display of the Objekt"
3. the name of the creator of the Objekt (if a legal entity, the name of the legal entity), address and telephone number"
4. content of the Objekt, method of use, fee and other terms of service
5. if the application cannot be withdrawn, information on its contents
6. a selection field for final confirmation of the application for use of the "Paid Service" (ex. mouse click)
② The "Company" may not approve or reserve approval if the "Member's" application for use falls under any of the following items.
1. if it is not a real name or uses the name of another person
2. false information is entered or the contents presented by the "Company" are not entered.
3. If a minor intends to use a "paid service" that is prohibited by the Youth Protection Act.
4. If there is no room for service-related facilities, or if there are technical or business problems.
5. If you have been restricted from using the service in accordance with the operation policy
③ The contract is deemed to have been established when the "Company"'s consent reaches the "Member" in the form of a receipt confirmation notice in Article 19, Paragraph 1.
④ The "Company's" intention to accept includes confirmation of the "Member's" application for use and information on whether the service can be provided, correction or cancellation of the application for use, etc.
Article 18 (Special Provisions for Minors)
① The "Company" shall take measures to notify a minor "Member" under the age of 19 that if he/she wishes to use the "Paid Service", he/she must obtain the consent of his/her parent or legal representative, or if he/she does not obtain the consent after signing the contract, the minor himself/herself or his/her legal representative may cancel the contract before signing the contract.
② Notwithstanding the preceding paragraph, if the minor or his/her legal representative enters into a contract to use the "Paid Service" by stealing another person's information or using another person's account, the minor may not cancel the contract even if there is no consent from the legal representative.
Article 19 (Receipt Confirmation Notification - Changes and Cancellation of Application)
① The "Company" shall provide a receipt confirmation notice to the "Member" when the "Member" applies to use the "Paid Service".
② The "Member" who receives the receipt confirmation notice may request to change or cancel the use application immediately after receiving the receipt confirmation notice if there is a discrepancy in the expression of intention, and the "Company" shall process the request without delay if there is a request from the "Member" before providing the service. However, if the payment has already been made, the provisions of Article 32 regarding the cancellation and termination of the "Paid Service" use contract shall apply.
Article 20 (Payment Method)
Payment for the use of the "Paid Service" can be made by any of the following methods. However, the "Company" does not collect any additional nominal fees for the payment method of the "Member".
1.Payment through the means supported by the provider of Google Play Store or App Store (hereinafter referred to as "App Market").
2.Payment by other electronic payment methods authorized by the Company, etc. Article 20 (Payment Method)
Article 21 (Member Community Services)
① The "Company" operates a "Member" community (hereinafter referred to as the "Community") within "Cosmo", and "Members" may post "Content" such as photos, videos, comments, audio, graphics, text, trademarks or logos, and other materials to the "Community". "Any form of postings posted or made available on the Community by a Member shall be deemed to be Content.
② Members retain all rights to, and are solely responsible for, the Content they post to the Community. All Content must comply with these Terms and Policies, including the Community Guidelines (link to which will be attached) (collectively, the "Company Policies").
③ Except to the extent that the Company is responsible under applicable law, the Member who posts Content to the Community is responsible for the Content. The "Company" is not obligated to provide "Content" to the Member "Community".Article 21 (Member Community Service)
Article 22 (Deletion of Content in the Community, etc.)
① A "Member" may delete his/her Content from the "Community" at any time.
② If the Company reasonably determines that the Content posted by a Member violates these Terms and Conditions or causes harm to "Cosmo," the User, the Company's artists, or a third party, the Company may delete or block such Content.
③ If the "Content" posted by the "Member" falls under the Youth Harmful Media in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, the "Company" shall delete it without delay. However, the exception is the "Community", which is only available to "Members" over the age of 19.
④ If the "Content" posted by a "Member" contains content that violates relevant laws such as the "Information and Communications Network Act" and the "Copyright Act", the "Company" may request the suspension or deletion of the post in accordance with the procedures set forth in the relevant laws, and shall take action in accordance with the relevant laws.
⑤ "Cosmo" operates a "blind" system to target content that violates the "Community" guidelines (link to be attached). "Content that violates the "Community" guidelines (link to be attached) will be blinded, and the blinded post will be restricted from being accessed by other "Members" and may be permanently deleted from "Cosmo" if it is finally confirmed as inappropriate content by the "Company".⑥ Any person whose legal interests are infringed by information posted in the "Community" may request the "Company" to delete the information or take other sanctions. In this case, the "Company" shall take the necessary measures without delay and immediately notify the applicant.
⑥ A person whose legal interests are infringed by information posted on the "Community" may request the "Company" to delete the information or take other sanctions. In this case, the Company shall take necessary measures without delay and notify the applicant immediately.
Article 23 (Company's Rights to Content)
① After a Member's account is terminated or deactivated or the Content is deleted from the Community, "Cosmo" may retain the Content posted by the Member for a reasonable period of time for backup, archiving, or auditing purposes.
② The Company may change the placement of the Content posted by the Member or share it on other services to the extent that it does not violate applicable laws, and will notify the Member in advance if it does so.
Article 24 (Restrictions on Use of Cosmo)
① The "Company" may take necessary measures, such as restricting the use of all or part of the "Cosmo" service by the "Member", privatizing or deleting the "Content" posted by the "Member", or limiting its exposure, if any of the following reasons occur or are confirmed. However, this does not mean that the Company is obligated to review all of the Member's Content.
1. the "Member" violates applicable laws, these Terms and Conditions or the Operating Policy, and matters announced or notified by the Company, or enters into a use contract illegally or unfairly.
2. If the "Member" is objectively judged to be intentionally or negligently interfering with the operation of the "Cosmo" service.
3. If the "Content" posted by the "Member" falls under any of the following items
A. Nudity - Sexual content - Images or texts that explicitly depict sexual activity - Partial nudity in a specific context - Sexual activity, sexual arousal, fetishes, and deviant behavior - Seeking or providing sexual services - Adult toys - Distributing or publicly displaying drawings depicting nudity.
B. Contains information about for-profit, monetization, quid pro quo promotional products or services, invasion of privacy, counterfeit currency, forged documents, facilitating the trade of stolen information, selling engagement metrics such as number of likes, fraudulent schemes, solicitation, or pyramid schemes.
c. The content infringes or is likely to infringe on the rights of others, including intellectual property rights, publicity rights, etc.
d. The content is intended to slander an artist or contains defamatory content that insults or antagonizes an artist, resulting in harassment and attack.
E. "Contains content that may cause physical, psychological, or developmental damage under the Youth Protection Act. Contains child sexual abuse material, youth abuse, bullying, risky behavior and challenges, or consumption of alcohol, tobacco, drugs, or controlled substances.
b. Contains content about suicide and harmful behavior, suicide instructions, suicidal thoughts and phrases, pictures that stimulate self-harm, encouragement of self-harm, images of props used in self-harm, and agreements and attempts to commit suicide together.f. The content infringes or is likely to infringe on the rights of others, such as intellectual property rights, portrait rights, etc.
A. If the same or similar content is posted repeatedly and recklessly over a period of time.
4. in the event of a dispute between the Member and another Member or a third party regarding the Member's use of the "Community" service.
② The "Member" may appeal against the "Company's" action under Paragraph 1 in accordance with the procedure prescribed by the "Company", and if the "Member's" appeal is recognized as justified, the "Company" shall immediately lift the restriction on use.
③ The "Company" may also restrict the use of other services of the "Company" used by the "Member" other than "Cosmo" or terminate the use contract if the "Member" has received a restriction on the use of the "Cosmo" service pursuant to this Article.
Article 25 (Provision and Suspension of Cosmo Service)
① In principle, the "Cosmo" service shall be provided 24 hours a day, 7 days a week.② The "Company" may temporarily suspend the provision of the "Cosmo" service (meaning all or part of the service, the same as in the following clause) if there is a substantial reason for maintenance, inspection, replacement, or failure of information and communication facilities such as computers, communication interruption, or operation. In this case, the "Company" shall notify the "Member" in the manner set forth in Article 13 [Notification to the "Member"]. However, if there is an unavoidable reason that the "Company" cannot notify in advance, it may notify afterward.
③ The "Company" shall compensate the "Member" for any damages suffered by the "Member" due to the temporary suspension of the provision of the "Cosmo" service without substantial reason. However, this shall not apply if the "Company" proves that there is no intention or negligence.
④ The "Company" may conduct regular inspections when necessary to provide the "Cosmo" service, and the time of regular inspection shall be as announced on the service provision screen.
⑤ If the "Company" is unable to provide the "Cosmo" service or some services within the "Cosmo" related to the "Paid Service" for reasons such as switching business items, abandoning the business, integration between companies, or deterioration of profits, the "Company" shall notify the "Member" in the manner set forth in Article 13 [Notification to the "Member"] and compensate the "Member" according to the conditions set forth in Paragraph 6 of this Article.
⑥ In the case of the preceding paragraph, the "Company" shall refund the "Objekt" that has not been used or has a remaining usage period at the time the service is terminated in accordance with the Content User Protection Guidelines. However, the "Objekt" to be refunded is limited to the "Objekt" purchased by the "Member" through the "Paid Service". (Objekt without a limit on the usage period is not eligible for refund, considering the date of termination of the service as the usage period of the corresponding "Objekt").
Article 26 (Change of Cosmo Service)
① The "Company" may change the "Cosmo" service provided in accordance with operational and technical needs if there is a substantial reason.
② If the "Company" changes the content, method of use, and time of use of the "Cosmo" service, the reason for the change, the content of the "Cosmo" service to be changed, and the date of provision, etc. shall be posted on the initialization screen of the service for at least 7 days before the change.
③ If the changes made in the case of Paragraph 2 are significant or disadvantageous to the "Member", the "Company" shall notify the "Member" who receives the service in question in the manner specified in Article 13 [Notification to the "Member"] and obtain the consent. At this time, the "Company" shall provide the service before the change to the "Member" who refuses to consent. However, if it is not possible to provide such services, the contract may be terminated.
④ The "Company" shall compensate the "Member" for any pecuniary damages incurred by the "Member" due to the change of service under Paragraph 1 and the termination of the contract under Paragraph 3.
Article 27 (Provision of Information and Placement of Advertisements)
① The "Company" may provide various information deemed necessary by the "Member" during the use of the "Cosmo" service to the "Member" by means of announcements or app push messages. However, the "Member" may refuse to receive such information at any time through the in-app settings.
② If the Company intends to transmit the information in Paragraph 1 via app push message, the Company shall obtain the prior consent of the Member.
③ The "Company" may place advertisements on the content screen and homepage in connection with the service of providing "Content". A "Member" who receives an app push message with an advertisement may apply to the "Company" for unsubscription at any time.
Article 28 (Attribution of Copyrights, etc.)
① Copyright and other intellectual property rights for works created by the "Company" shall belong to the "Company".
② Copyright and other intellectual property rights for the works provided by the partnership agreement among the services provided by the "Company" shall belong to the respective provider.
③ The "Member" shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes any information obtained by using the services provided by the "Company" that belongs to the "Company" or the provider, or cause a third party to use it, without the prior consent of the "Company" or the provider.
Article 29 (Personal Information Protection)
① The "Company" may collect the minimum information necessary for the "User" to use the "Cosmo" service. For this purpose, the "User" shall truthfully notify the "Company" about the matters inquired by the "Company".
② The Company shall obtain the consent of the User when collecting the User's personally identifiable personal information.
③ The "Company" shall not use the information provided by the "User" in the application for service use and the information collected pursuant to Paragraph 1 for any purpose other than the consent of the "User" or provide it to a third party, and the "Company" shall be responsible for any violation of this. However, the following cases are exceptions.
1. if it is necessary for statistical compilation, academic research, or market research and is provided in a form that cannot identify a specific individual
2. when necessary for the settlement of charges for the provision of "paid services"
3. when necessary for identification to prevent theft
4. When there is an unavoidable reason that is required by the provisions of the Terms of Service or laws and regulations
④ If the "Company" is required to obtain the consent of the "User" under Paragraphs 2 and 3, it shall explicitly notify the matters stipulated by relevant laws and regulations regarding the purpose of collecting and using information, collection items, retention and use period, and information provision to third parties (recipient, purpose of provision, and content of information to be provided) and obtain consent.
⑤ The "User" may withdraw the consent in the preceding paragraph at any time.
⑥ The "User" may request access to and correction of errors in his/her personal information held by the "Company" at any time, and the "Company" shall be obligated to take necessary measures without delay. If the "User" requests the correction of an error, the "Company" shall not use the "Personal Information" until the error is corrected.
⑦ The "Company" shall minimize the number of access rights by limiting the administrator to protect personal information, and shall be liable for any damage to the "User" caused by the loss, theft, leakage, falsification, etc. of the "User's" personal information, including credit cards, bank accounts, etc.
⑧ The "Company" or a third party provided with "personal information" by the "User" may use "personal information" within the scope agreed to by the "User", and if the purpose is achieved, the "personal information" shall be destroyed without delay.
⑨ The "Company" shall endeavor to protect the "User's" personal information in accordance with relevant laws and regulations, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. The protection and use of "personal information" shall be governed by relevant laws and the "Company's" privacy policy. 3. When necessary for identification to prevent theft.
Chapter 4 Rights and Obligations
Article 30 (Obligations of the Company)
① The "Company" shall exercise the rights and fulfill the obligations stipulated by the laws and these Terms and Conditions in good faith.
② The Company shall have a security system to protect personal information (including credit information) so that Members can safely use the Cosmo Service, and shall disclose and comply with the Privacy Policy.
③ The Company shall handle any opinions or complaints raised by Members regarding the use of the "Cosmo" service without delay if it recognizes that they are justified. "The Company shall utilize bulletin boards or e-mail to communicate the process and results of the opinions or complaints raised by the Members.
④ If the "Company" intentionally or grossly violates the obligations set forth in these Terms and Conditions, it shall compensate the "Member" for any damages suffered by the "Member" as a result.
Article 31 (User's Obligations)
① The "User" shall not engage in any of the following acts.
1. providing false information when applying or changing the information
2. stealing information of others
3. altering information posted on the Company's website
4. transmitting or posting information (computer programs, etc.) prohibited by the Company
5. infringement of intellectual property rights such as copyrights of the Company and other third parties
6. acts that damage the reputation or interfere with the business of the Company and other third parties
7. disclosing or posting obscene or violent words or texts, images, sounds, or other information contrary to public order and morals on the Company's site
8. other illegal or unfair acts
② The User shall comply with the relevant laws and regulations, the provisions of these Terms and Conditions, the Company's policies notified by the Company, such as the User Guide and the guidelines announced in connection with the Community, and shall not engage in other acts that interfere with the Company's business.
Chapter 5 Cancellation and Termination of Paid Service Contract
Article 32 (Cancellation and Termination of Member's Paid Service Use Contract)
① A "Member" who has concluded a contract with the "Company" to use the "Paid Service" may cancel or terminate the contract to use the "Paid Service" within 7 days from the later of the purchase date and the date of use of the "Paid Service" without incurring any additional fees or penalties.
② The "Member" may not cancel or terminate the "Paid Service" use contract pursuant to Paragraph 1 against the intention of the "Company" in any of the following cases.
1. If the "Objekt" is destroyed or damaged due to reasons responsible for the "Member"
2. if the "Member" has used or partially consumed the "Objekt"
3. when an "Objekt" is initiated. However, in the case of a contract consisting of divisible Objekt, this shall not apply to the part that has not been disclosed.
③ In the case of an "Objekt" for which it is impossible to cancel or terminate the contract in accordance with the provisions of Paragraph 2, Items 2 through 3, the "Company" shall take measures to ensure that the exercise of the "Member's" rights is not hindered by clearly stating that fact on the packaging of the "Objekt" or other places where the "Member" can easily recognize it. If the "Company" does not take such measures, the "Member" may cancel or terminate the "Paid Service" use contract notwithstanding the reasons for restrictions on cancellation or termination in Paragraph 2, Items 2 to 3.
④ Notwithstanding the provisions of Paragraphs 1 to 3, if the contents of the "Paid Service" are different from the contents of the display or advertisement or are performed differently from the contract, the "Member" may cancel or terminate the use contract within 3 months from the date of purchase or the date of use of the "Paid Service", or within 30 days from the date of knowing or being able to know that fact.
⑤ The cancellation or termination of the Use Agreement shall take effect when the "Member" indicates its intention orally or in writing (including electronic documents) to the "Company" through the "Cosmo" customer center (in the case of writing, the date of sending it).
⑥ The "Company" shall reply to the "Member" without delay after receiving the indication of intention to cancel or terminate the use contract indicated by the "Member" in accordance with Paragraph 5.
⑦ The "Member" may request the cure of defects in the use of the "Paid Service" by setting a reasonable period of time before expressing an intention to cancel or terminate for reasons stated in Paragraph 4.
⑧ If the "Member" requests withdrawal of membership pursuant to Article 14, Paragraph 1 of these Terms and Conditions, and the date of withdrawal is within 7 days from the later of the date of purchase of "Objekt" through the "Paid Service" and the date of use of the "Paid Service", it shall be deemed to be an expression of intent to cancel or terminate the "Paid Service" and the provisions of these Regulations shall apply.Chapter 5 Cancellation and Termination of Paid Service Use Agreement.
Article 33 (Effect of canceling or terminating a member's paid service contract)
① The "Company" shall refund the payment in the same way as the payment within 3 business days from the date of replying to the "Member's" expression of intention to cancel or terminate the "Paid Service" usage contract (there shall be no reasons or restrictions attributable to the "Member"), and if the refund cannot be made in the same way, the "Company" shall immediately notify the "Member" and refund the payment in the method selected by the "Member". If the "Company" delays the refund of the "Paid Service" fee to the "Member", it shall pay the delay interest (hereinafter referred to as "delay compensation") calculated in accordance with the "Content User Protection Guidelines" for the delay period.
② When the Company refunds the amount pursuant to Paragraph 1, the Company may deduct and refund the amount corresponding to the profit earned by the Member from the use of the Cosmo Service.
③ When the "Company" refunds the above payment, if the "Member" pays for goods or services by payment method such as credit card or electronic money, the "Company" shall request the business that provided the payment method to suspend or cancel the charge for goods or services without delay. However, this may not be the case if the deduction of the amount in Paragraph 2 is necessary.
④ If the "Company", the person who received the payment for the "Paid Service", or the person who concluded the contract for the use of the "Paid Service" with the "Member" are not the same person, they shall be jointly and severally liable for the fulfillment of the obligations related to the refund of the payment due to the cancellation or termination of each "Paid Service" contract.
⑤ The "Company" shall not claim penalties or damages from the "Member" for canceling or terminating the contract; however, it shall not affect the "Member's" claim for damages for canceling or terminating the contract.
⑥ If there is a conflict between the preceding Paragraph 5 and the policy of the "App Market" provider, the policy of the "App Market" provider shall take precedence.
Article 34 (Effect of Cancellation or Termination of Paid Service Contract by the Company)
If the "Company" suspends or loses the qualification of the "Member" for reasons attributable to the "Member" in accordance with Article 14, it may cancel or terminate the "Paid Service" contract and refuse to refund the usage fee. The termination of this Article shall not affect the Company's claim for damages.
Chapter 6 Overcharges, Damage Compensation, etc.
Article 35 (Overcharges)
① The "Company" shall refund the full amount of the overcharge in the same method as the payment method of the usage fee if an overcharge occurs in connection with the "Paid Service". However, if it is not possible to refund the same method, the Company shall immediately notify the "Member" and refund the amount in the method selected by the "Member".
② If an overcharge occurs due to a reason for which the "Company" is responsible, the "Company" shall refund the full amount of the overcharge regardless of contract costs, fees, etc. However, if the overcharge is caused by the reason responsible for the "Member", the cost of the "Company" to refund the overcharge shall be borne by the "Member" within a reasonable range.
③ If the "Company" refuses to refund the overcharge claimed by the "Member", the "Member" shall be responsible for proving that the usage fee was legitimately charged.
④ The "Company" shall process the refund procedure of the overcharge in accordance with the Content User Protection Guidelines.
Article 36 (Damage Compensation for Objekt Defects, etc.)
"Company" shall handle matters related to the standards, scope, methods and procedures of compensation for damages for "Objekt" defects, etc. in accordance with the Content User Protection Guidelines.
Article 37 (Disclaimer)
① The Company shall be exempted from liability if it is unable to provide "Cosmo" or some services within "Cosmo" due to natural disasters or equivalent force majeure.
② The "Company" shall not be liable for any failure to use the "Cosmo" or some services within the "Cosmo" due to reasons attributable to the "Member".
③ The Company shall not be responsible for the reliability, accuracy, etc. of the information, data, facts, etc. posted by the Member in relation to the Content.
④ The "Company" shall not be responsible for any disputes arising between "Members" or between "Members" and third parties through the medium of "Contents" posted by "Members".
Article 38 (Resolution of Disputes)
① The Company shall take appropriate and prompt measures to reflect the legitimate opinions or complaints raised by the Member in the event of a dispute. However, if it is difficult to take prompt action, the Company shall notify the Member of the reason and the processing schedule.
② The "Member" may apply for dispute mediation to the Content Dispute Mediation Committee for the relief of damages and mediation of disputes related to the use of content in accordance with Article 30, Paragraph 1 of the Content Industry Promotion Act.
Article 39 (Overseas Use)
"Company" does not guarantee the quality or usability of "Cosmo" if the "Member" intends to use "Cosmo" outside the territory of the Republic of Korea." Therefore, if the "Member" intends to use "Cosmo" outside the territory of the Republic of Korea, the "Member" shall decide whether to use it according to his/her own judgment and responsibility, and in particular, the "Member" is responsible for complying with local laws and regulations in the process of using "Cosmo".
[Addendum] These revised Terms and Conditions will be effective from February 13, 2024.
Terms of Service(Effective August 8, 2022)
Chapter 1 General Provisions
Article 1 (Purpose)
These terms and conditions are intended to govern the rights, obligations, and responsibilities of the Company and its members in relation to the use of digital content (hereinafter referred to as "Content") and related services provided online through the Cosmo app (hereinafter referred to as "Cosmo") by Modhaus (hereinafter referred to as the "Company").
Article 2 (Definition)
The definitions of terms used in these terms and conditions are as follows:
1. "Cosmo" is a service where users, defined as fans of artists affiliated with Modhaus, can consume and participate in various related content of artists affiliated with Modhaus and use related services.
2. "User" refers to anyone who accesses the internet site established by the "Company" for content transactions and intends to use the "Content" and related services provided by the "Company" in accordance with these terms and conditions.
3. "Member" refers to a "User" who has entered into a usage contract with the "Company" and has been granted an account, and who can continuously receive information from the "Company" and continuously use the services provided by the "Company".
4. "Objekt" refers to digital goods containing data or information related to artists affiliated with Modhaus, such as symbols, characters, shapes, colors, voices, sounds, images, and videos (including their combinations). Users can obtain these through rewards for activities within the service and purchases.
5. “Como” refers to virtual data set arbitrarily by the company for using the “Cosmo” related “Content” and related services provided by the company. It has no property value and is paid for free according to the user's activity.
6. “Paid Service” refers to the “Objekt” that the “Member” has paid for and purchased within the app.
7. “SHOP” refers to a place where “Objekt” can be paid through the application.
8. "GRAVITY" refers to voting that contributes to the direction of activities related to artists affiliated with Modhaus through "Como".
Article 3 (Provision of identity information, etc.)
The "Company" posts the content of these terms and conditions, the company name, the name of the representative, the address of the business place (including the address where consumer complaints can be handled), telephone number, fax number, email address, business registration number, telemarketing business report number and personal information management manager, etc. on the initial screen of the online service so that the "User" can easily know. However, the terms and conditions can be viewed through a connected screen.
Article 4 (Posting of Terms and Conditions, etc.)
① The "Company" provides a separate connection screen or popup screen to ensure that the "User" can easily understand the content of these terms and conditions and obtain the user's confirmation.
② The "Company" installs technical devices so that "Users" can inquire and respond to the content of the contract with the "Company" and these terms and conditions.
Article 5 (Amendment of the Terms, etc.)
① The "Company" can amend these terms and conditions within the scope that does not violate related laws such as the Content Industry Promotion Act, the Act on Promotion of Information and Communication Network Utilization and Information Protection, the Act on Consumer Protection in Electronic Commerce, and the Act on Regulation of Terms and Conditions.
② When the "Company" revises the terms and conditions, it will notify the effective date and reason for the amendment along with the current terms and conditions on the initial screen of the service from 7 days before the effective date to a considerable period after the effective date, and send the revised terms and conditions to the existing "Member"’s account email. However, if the "Company" changes the terms and conditions disadvantageously to the "Member" or changes important matters of the terms and conditions, it will notify the effective date and reason for the amendment along with the current terms and conditions on the initial screen of the service from 30 days before the effective date to a considerable period after the effective date, and send the revised terms and conditions to the existing "Member"’s account email.
③ When the "Company" revises the terms and conditions, it will check the "Member"'s consent to the application of the revised terms and conditions after notifying the revised terms and conditions. The company should inform the method of agreeing or refusing to change the terms and conditions when notifying and (or) notifying according to paragraph 2 and paragraph 3, and if the "Member" does not agree to the application of the revised terms and conditions, the "Company" or the "Member" can terminate the service and content usage contract.
④ Even if the "Company" announces or notifies the amendment of the terms and conditions according to paragraph 2, and announces or notifies that if you do not express your refusal before the effective date, it is regarded as agreeing to the revised terms and conditions, if the "Member" does not explicitly express refusal, it is regarded as the "Member" agreeing to the revised terms and conditions.
Article 6 (Interpretation of Terms and Conditions)
① Matters not specified in these terms and conditions and the interpretation of these terms and conditions shall be governed by the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms and Conditions, the Content User Protection Guidelines set by the Minister of Culture, Sports and Tourism, other related laws, or commercial customs.
② These terms and conditions may be provided in Korean, English, and other languages for the convenience of “Users”. If the translated terms and conditions differ from the Korean terms and conditions, the Korean terms and conditions will be interpreted and applied first.
Article 7 (Operation Policy)
The “Company” can establish a service operation policy (hereinafter referred to as “Operation Policy”) for the matters necessary to apply the terms and conditions, protect the rights and interests of “Members”, and maintain order within “Cosmo”.
The “Company” posts the contents of the operation policy on “Cosmo” or its connected screen so that “Members” can know.
If the operating policy is revised, it shall follow the procedure of Article 5. However, if the revision of the operation policy falls under any of the following items, it is announced in advance by the method of paragraph 2 of this Article.
1. When revising a matter delegated with a specific scope in the terms and conditions
2. When revising a matter that has nothing to do with “Members” rights and obligations
3. When the content of the operating policy is not fundamentally different from the content stipulated in the terms and conditions and the operating policy is revised within the range that can be predicted by “Members”
Chapter 2 Membership
Article 8 (Membership)
① Membership is established when a "User" agrees to the contents of the terms and conditions and applies for membership, and the "Company" accepts this application.
② Membership application is made by “Users” linking their email account to “Cosmo” in a way that the “Company” allows.
③ The "Company" accepts the application of the "User" for membership as a principle. However, the "Company" may refuse to accept the application in the following cases:
1. If the applicant has previously lost membership under these terms and conditions
2. If using someone else's email account
3. If false information is provided, or if the content specified by the company is not provided
4. If the approval is impossible due to the fault of the “User” or if the application is made by violating other related regulations
④ The "Company" may withhold acceptance if there is no room for service-related equipment or there is a technical or business problem.
⑤ If the acceptance of the membership application is not made or withheld according to paragraphs 3 and 4, the "Company" must notify the applicant. However, if it is impossible to notify the applicant without the fault of the "Company", it is an exception.
⑥ The time of establishment of the membership contract is the time when the company's acceptance reaches the "User".
Article 9 (Prohibition of membership for those under 14 years old)
Regardless of parental consent, those under 14 years old cannot join “Cosmo” as “Members”.
Article 10 (Change of Member Information)
① "Members" can request to view and modify their personal information at any time through the personal information management screen.
② If the information submitted at the time of membership application changes, the "Member" must notify the "Company" of the change through the “Cosmo” customer center.
③ The "Company" is not responsible for any disadvantages caused by not notifying the "Company" of the changes in paragraph 2.
Article 11 (Obligation to Manage Member's Account)
① The responsibility for managing the "Member"'s account lies with the "Member", and it should not be used by a third party.
② If a "Member" recognizes that their account is being used by a third party or is being used by a third party, they must immediately notify the "Company" and follow the guidance of the "Company".
③ The "Company" is not responsible for any disadvantages caused by the "Member" not notifying the fact in paragraph 2, or not following the guidance of the "Company" even after notifying it.
Article 12 (Notification to Members)
① When the "Company" notifies the "Member", it can be done through the app push message or the account email.
② For notifications to all "Members", the "Company" can replace the notification in paragraph 1 by posting it on the customer center page in “Cosmo” for 7 days or more. However, for matters that have a significant impact on the transaction of the "Member" himself, notification is made under paragraph 1.
Article 13 (Withdrawal of Membership and Loss of Qualification, etc.)
① "Members" can request withdrawal from the "Company" at any time, and the "Company" immediately processes the withdrawal.
② If a "Member" falls under any of the following reasons, the "Company" can restrict or suspend the membership.
1. If false information was registered at the time of application
2. If the "Member" does not fulfill the debt of the service usage fee and other debts that the "Member" is responsible for in relation to the use of the "Company"'s service
3. If you interfere with other people's use of the "Company"'s service or steal that information, or threaten the order of electronic commerce
4. If you use the "Company" to perform actions prohibited by laws or these terms and conditions or against public order and morals
③ If the "Company" restricts or suspends membership and the same action is repeated 2 or more times or the reason is not corrected within 30 days, the "Company" can lose the membership.
④ When the "Company" loses membership, it deletes the membership registration. In this case, the "Company" notifies the "Member" and provides at least 30 days or more to give the opportunity to explain before deleting the membership registration.
Chapter 3 Content Usage Contract
Article 14 (Posting of Content)
① "Company" clearly displays the following on the initial screen of the "content" or on its packaging for easy understanding by the "member".
1. Name or title of the "content"
2. Production and display date of the "content"
3. Name of the "content" producer (in case of a corporation, the name of the corporation), address, and phone number
4. Content of the "content", how to use, usage fee, and other usage conditions
② "Company" provides "user" with information about devices that can use each "content" and the minimum technical specifications needed for use during the contract process.
Article 15 (Establishment of Use Contract, etc.)
① "Member" applies for use according to the following or similar procedures provided by the "Company". "Company" provides information so that "member" can accurately understand and transact without mistakes or errors before concluding the contract.
1. Browsing and selecting the "content" list
2. Confirmation of the content of the terms and conditions, and the measures taken by the "Company" regarding "content" for which subscription withdrawal is impossible
3. Indicate whether you agree to these terms and conditions and confirm or reject the matters in paragraph 2 (e.g., mouse click)
4. Confirmation on "content" usage application or agreement on "Company"'s confirmation
5. Choice of payment method
② "Company" may not approve or may withhold approval if the use application of the "member" corresponds to each of the following items.
1. If it is not a real name or if someone else's name is used
2. If false information is entered, or if the content presented by the "Company" is not entered
3. If a minor wants to use "content" that is prohibited from use by the Youth Protection Act
4. If there is no spare service related equipment, or if there is a technical or business problem
5. If there have been usage restrictions according to the operation policy
③ The contract is considered to have been established at the time when the approval of the "Company" reaches the "member" in the form of a receipt confirmation notice according to Article 17, Paragraph 1.
④ The expression of approval of the "Company" includes information on confirmation of the "member"'s usage application, possibility of service provision, correction and cancellation of the usage application, etc.
Article 16 (Special Provisions on Minor Usage Contracts)
① "Company" takes measures to notify that the contract can be cancelled by the minor himself or the legal representative if there is no consent or confirmation from the parent or legal representative after the conclusion of the contract, when a minor "member" under the age of 19 wants to use the paid service.
② Notwithstanding the previous paragraph, the minor himself or the legal representative may not cancel the contract when the minor has concluded a contract for using paid services by methods such as theft of other people's information or using someone else's account, even without the consent of the legal representative.
Article 17 (Receipt Confirmation Notice, Change, and Cancellation of Usage Application)
① "Company" sends a receipt confirmation notice when there is a usage application from the "member".
② The "member" who received the receipt confirmation notice can immediately request a change or cancellation of the usage application in case of discrepancies in intentions, etc., and the "Company" must process it without delay if there is a request from the "member" before providing the service. However, if payment has already been made, it will be governed by the provisions of Article 29 on withdrawal of offer, etc.
Article 18 (Obligations of the "Company")
① "Company" must faithfully exercise the rights stipulated by laws and these terms and conditions and fulfill obligations in good faith.
② "Company" must equip a security system for the protection of personal information (including credit information) so that "member" can use the "content" safely, and publicize and comply with the personal information protection policy.
③ "Company" promptly handles any opinions or complaints raised by "member" in relation to the use of content if they are deemed justified. The processing process and results of the opinions or complaints raised by the “member” are communicated through the use of bulletin boards or via email, etc.
④ "Company" compensates for damages incurred by the "member" in case of violation of the obligations stipulated in these terms and conditions due to intentional or negligence.
Article 19 (Obligations of "User", etc.)
① "User" and “Member” must not do the following.
1. False information at the time of application or change
2. Identity theft
3. Changing the information posted by the "Company"
4. Transmission or posting of information prohibited by the "Company" (such as computer programs)
5. Infringement of "Company" and other third party's copyright and other intellectual property rights
6. Actions that damage the honor of the "Company" and other third parties or interfere with their work
7. Posting or making public information that is obscene or violent language, text, images, sound, or otherwise against public order and morals on the "Company"'s site
8. Other illegal or unfair acts
② "User" and “Member” must comply with relevant laws, provisions of these terms and conditions, usage instructions and precautions announced in relation to the "content", notices from the "Company", etc., and must not interfere with the "Company"'s work.
Article 20 (Payment Method)
The payment method for the use of "content" can be done by any of the following methods that are possible. However, the "Company" does not charge any fee under any name for the "member"'s payment method.
1. Payment through means supported by the “app market” operator
2. Electronic payment methods approved by the “Company” and other methods of payment
Article 21 (Provision and Interruption of Content Service)
① Content service is provided 24 hours a day, 365 days a year.
② "Company" may temporarily suspend the provision of content services in case of necessary reasons such as maintenance, inspection, replacement, breakdown of computer and other information and communication equipment, communication interruption, or significant operational reasons. In this case, "Company" notifies "member" by the method specified in Article 12 [Notification to "member"]. However, if "Company" cannot notify in advance for unavoidable reasons, it can notify afterwards.
③ "Company" compensates for the damage suffered by the "member" due to the temporary suspension of the content service without any significant reason. However, this is not the case if "Company" proves that there is no intention or negligence.
④ "Company" may conduct regular inspections as necessary for the provision of content services, and the regular inspection time is in accordance with what is announced on the service provision screen.
⑤ In case "Company" cannot provide content service within “Cosmo” or “Cosmo” service due to reasons such as business conversion, abandonment of business, integration of companies, and deterioration of profits, "Company" notifies "member" by the method specified in Article 12 [Notification to "member"] and compensates "member" according to the conditions set forth in Paragraph 6.
⑥ In the case of the previous paragraph, "Company" refunds the "paid service" that has not been used or still has a usage period according to the content user protection guidelines. “Member” cannot claim damages for “content” that does not correspond to “paid service” and “paid service” that does not have a remaining usage period. The usage period of the “paid service” with no usage period limit is considered to be until the end of the service.
Article 22 (Change of Content Service)
① "Company" can change the content service it provides if there are significant reasons according to operational and technical needs.
② When "Company" changes the content of the content service, the usage method, and the usage time, it posts the reason for the change, the content of the changed content service, and the provision date, etc., on the initial screen of the content 7 days or more before the change.
③ In case of the previous paragraph, if the changed content is significant or disadvantageous to the "member", "Company" notifies the "member" who receives the content service by the method specified in Article 12 [Notification to "member"] and obtains consent. In this case, "Company" provides the service before the change to the "member" who refused to agree. However, if it is impossible to provide such a service, the contract can be terminated.
④ "Company" compensates for the damage suffered by the "member" due to the change of service in Paragraph 1 and the termination of the contract in Paragraph 3.
Article 23 (Provision of Information and Posting of Advertisements)
① "Company" can provide various information deemed necessary during the use of content to the "member" through methods such as notice or app push messages. However, "member" can refuse to receive it at any time through app settings, etc.
② When "Company" wants to send the information in Paragraph 1 through an app push message, it gets the prior consent of the "member".
③ "Company" can post advertisements on the content screen and homepage in relation to the provision of content services. The "member" who received the app push message, etc., where the advertisement is posted, can refuse to receive it from the "Company".
Article 24 (Deletion and Movement of Posts)
① "Company" immediately deletes the posts of youth harmful media that violate the Act on Promotion of Information and Communication Network Use and Protection of Information, etc. posted on the bulletin board. However, bulletin boards that only "members" over the age of 19 can use are exceptions.
② If the legal interests are infringed due to the information posted on the bulletin boards, etc. operated by the "Company", the injured party can request the "Company" to delete the information or post the refutation content. In this case, "Company" takes necessary measures immediately and immediately notifies the applicant.
③ “Company” can change the location of the “member”'s post or share it with other services, and it will notify the “member” in advance.
Article 25 (Ownership of Copyrights, etc.)
① The copyrights and other intellectual property rights of the works created by the "Company" belong to the "Company".
② The copyright and other intellectual property rights of the works provided by the affiliate contract in the services provided by the "Company" belong to the provider.
③ "Member" must not use the information obtained by using the "Company"'s services for profit or allow third parties to use it without prior consent of the "Company" or provider, nor must it reproduce, transmit, publish, distribute, broadcast or use it by other means.
④ “Company” can freely use the “member”’s posts on bulletin boards, etc., and the “member” can also freely use the posts of other “members” within “Cosmo”.
Article 26 (Protection of Personal Information)
① The "Company" may collect the minimum information necessary for the use of content by "Users" and “Members". For this, "Users" and “Members" should faithfully notify the truthful content about the matters inquired by the "Company".
② When the "Company" collects "Personal Information" that can identify "Users" and “Members", it obtains the consent of the "User" and “Member".
③ The "Company" cannot use the information provided by the "User" and “Member" in the application for use, etc., and the information collected under paragraph 1 for purposes other than the purpose without the consent of the "User" and “Member", and cannot provide it to a third party. All responsibilities for violating this are on the "Company". However, there are exceptions in the following cases:
④ In cases where it is necessary for the creation of statistics, academic research, or market research, and is provided in a form that cannot identify a specific individual
⑤ In cases where it is necessary for fee settlement due to the provision of "Content"
⑥ In cases where it is necessary for identity verification to prevent theft
⑦ In cases where there is an unavoidable reason required by the provisions of the terms and conditions or laws
⑧ If the "Company" needs to obtain the consent of the "User" and “Member" under Paragraphs 2 and 3, it must specify and notify matters stipulated in related laws regarding the identity of the "Personal Information" management manager (affiliation, name, and phone number, etc. contact), the purpose of collecting information and using it, and information related to providing information to third parties (who receives it, the purpose of providing it, and the content of the information to be provided).
⑨ "Users" and “Members" can withdraw their consent under paragraph 3 at any time.
⑩ "Users" and “Members" may request the "Company" at any time to view and correct errors in their "Personal Information" held by the "Company", and the "Company" is obliged to take necessary measures without delay. If the "User" and “Member" request correction of an error, the "Company" does not use the "Personal Information" until the error is corrected.
⑪ The "Company" limits the number of administrators to minimize the number for personal information protection, and is responsible for the loss, theft, leakage, alteration, etc. of the "User" and “Member"'s "Personal Information", including credit cards and bank accounts.
⑫ The "Company" or the person who received the "Personal Information" from it can use the "Personal Information" within the range agreed by the "User" and “Member", and if the purpose is achieved, it will immediately destroy the "Personal Information".
⑬ The "Company" strives to protect the "Personal Information" of "Users" and “Members" in accordance with the Act on Promotion of Information and Communication Network Use and Information Protection, etc. The protection and use of "Personal Information" is subject to relevant laws and the "Company"'s personal information protection policy.
Chapter 4, Cancellation of Contents Use Contract, Termination and Termination, and Use Restrictions
Article 27 (Cancellation of "Member")
① “Members” who have entered into a contract with the “Company” regarding the use of paid services may cancel without any separate commission or penalty within 7 days from the later of the purchase date and the date when the paid service can be used.
② “Members” cannot cancel in accordance with paragraph 1 against the “Company”'s will in the following cases:
③ If the goods are destroyed or damaged due to the “Member”'s responsibility
④ If the “Member” has used or partially consumed the goods
⑤ When the provision of content has started. However, for contracts consisting of divisible content, this does not apply to parts that have not yet started to be provided.
⑥ The “Company” must clearly indicate the fact that the cancellation, etc. is impossible in the case of goods, etc. where cancellation, etc. is impossible according to the provisions of paragraph 2, item 2, and item 3, or provide a test use product. We must take measures so that the exercise of rights will not be hindered. However, in case where the “Member” cannot cancel, etc. according to paragraph 2, item 3, we will provide a test use product along with a display of the fact that cancellation, etc. is impossible so that the exercise of rights for cancellation, etc. will not be hindered. If the “Company” does not take these measures, the “Member” can cancel despite the restrictions on cancellation in paragraph 2, item 2, and item 3.
⑦ Regardless of the provisions of paragraphs 1 to 3, if the content of the “Paid Service” is different from the display/advertising content or performed differently from the contract content, the “Member” can cancel the contract within 3 months from the purchase date or the “Paid Service” available date, It can be done within 30 days from the day when you knew or could have known the facts.
⑧ The cancellation is effective when the "Member" expresses his/her intention to the "Company" verbally or in writing (including electronic documents) through the “Cosmo” customer center (in the case of writing, the day of dispatch).
⑨ Upon receiving the statement of intent to cancel expressed by the "Member" according to paragraph 3, the "Company" immediately notifies the "Member" of this fact.
⑩ Prior to expressing the intention to cancel due to the reasons in paragraph 2, the "Member" may demand a cure for the defect in the full "Content" or service use by setting a reasonable period.
Article 28 (Effects of "Member" Cancellation and Contract Cancellation/Termination)
① The "Company" must refund the same method as the payment of the fee within 3 business days from the date the "Member" expressed his/her intent to cancel or the date the "Member" received a notice of contract cancellation/termination. However, when it is impossible to refund in the same way, you must immediately notify us and refund it in the way the “Member” chooses. In this case, if the “Company” delays the refund of the content fee to the “Member”, it must pay the delay compensation (hereinafter referred to as "delay compensation") calculated according to the “Content User Protection Guidelines” for the delay period.
② When the "Company" refunds in accordance with paragraph 1, it may deduct the amount equivalent to the benefits obtained from the use of the service and refund it.
③ When refunding the above amount, if the "Member" paid the price of the goods, etc. by means of payment such as credit card or electronic currency, the "Company" will immediately request the business operator who provided the payment means to stop or cancel the claim for the price of the goods, etc. However, it may not be so if it is necessary to deduct the amount in paragraph 2.
④ The "Company", the "Person who received the payment for the content, etc." or the "Person who entered into a content use contract with the Member" are jointly responsible for the performance of the obligation related to the refund of the price due to cancellation or contract cancellation/termination.
⑤ The "Company" does not claim a penalty or damages from the "Member" on the grounds of canceling the contract. However, the termination/termination of the "Member"'s contract does not affect the claim for damages.
⑥ In case of conflict between paragraph 5 and the policy of the “App Market” operator, the policy of the “App Market” operator is primarily applied.
Article 29 (Company's Contract Cancellation/Termination and Use Restrictions)
① If the "Member" has performed the act specified in Article 13, Paragraph 2, the "Company" may cancel/terminate the contract without prior notice or restrict the use of the service for a certain period.
② The cancellation/termination in paragraph 1 takes effect when the "Company" expresses its intention to the "Member" according to the notice method it has determined.
③ Against the cancellation/termination and use restriction of the "Company", the "Member" can object according to the procedure set by the "Company". If the objection is acknowledged as valid by the "Company", the "Company" immediately resumes the use of the service.
Article 30 (Effects of the Company's Contract Cancellation/Termination)
The effect of the termination/cancellation of the use contract due to the "Member"'s fault applies mutatis mutandis to Article 29.
Chapter 5 Overcharge, Damage Compensation, etc.
Article 31 (Overcharge)
① If an overcharge occurs, the "Company" must refund the entire overcharge in the same method as the payment of the use fee. However, when it is impossible to refund in the same way, you must immediately notify us and refund it in the way the “Member” chooses.
② If an overcharge occurs due to the "Company"'s fault, the "Company" refunds the entire overcharge regardless of the contract cost, commission, etc. However, if an overcharge occurs due to the "Member"'s fault, the cost incurred in refunding the overcharge should be borne by the "Member" within a reasonable range.
③ The "Company" is responsible for proving that the usage fee has been legitimately charged when refusing to refund the overcharge claimed by the "Member".
④ The "Company" handles the refund procedure for overcharge according to the Content User Protection Guidelines.
Article 32 (User Damage Compensation due to Content Defects, etc.) The "Company" handles standards, scope, methods, and procedures for user damage compensation due to content defects, etc. according to the Content User Protection Guidelines.
Article 33 (Exemption Clause)
① The "Company" is exempt from responsibility for providing "Content" in case of natural disasters or force majeure equivalent to it.
② The "Company" is not responsible for content usage disorders caused by the "Member"'s fault.
③ The "Company" is not responsible for the reliability, accuracy, etc. of the information, materials, facts, etc. posted by the "Member" in relation to the "Content".
④ The "Company" is not responsible for disputes that occur between "Members" or between "Members" and third parties through "Content".
Article 34 (Dispute Resolution)
① In the event of a dispute, the "Company" takes appropriate and prompt measures reflecting the legitimate opinions or complaints raised by the "Member". However, if quick processing is difficult, the "Company" will notify the "Member" of the reasons and processing schedule.
② “Members” can apply for dispute resolution to the Content Dispute Resolution Committee for damage relief and dispute resolution related to content use under Article 30, Paragraph 1 of the Content Industry Promotion Act.
Article 35 (Overseas Use)
The “Company” does not guarantee the quality or usability of “Cosmo” if the “Member” wants to use “Cosmo” in a region outside the territory of the Republic of Korea. Therefore, if the “Member” wants to use “Cosmo” in a region outside the territory of the Republic of Korea, the “Member” should decide whether to use it based on his/her own judgment and responsibility, and especially the “Member” has the responsibility to comply with local laws during the use of “Cosmo”.